Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 916-985-0274 or make an appointment online!
These mechanics fix your vehicle and stand behind their work. They bent over backwards to accommodate me and my schedule. They are located on an easily accessible corner with plenty of parking. The manager, Ron, and owner, Jim, were professional and courteous at all times with such great smiles and information as well as many years of experience and knowledge. A real find and I will continue to use them for my mechanical needs.
Folsom Autotech has been my go-to garage for over 15 years. I asked the guys I work with where they'd send their wife or daughter for car repairs and the resounding recommendations was Folsom Autotech. They were right, this is MY garage and I don't want or trust anyone else to work on our cars!
Excellent service! Helpful and fast!